In accordance with the provisions of the Superintendence of Industry and Commerce, we make available to you the following mechanism for the receipt and processing of requests, complaints or claims (PQR) from our customers.
Request: it is the right that every person has to make any request through legal means for reasons of information and/or consultation, and to obtain a resolution thereof.
Complaint: dissatisfaction with the quality of service received.
Claim: dissatisfaction with the product purchased from JM ESTRADA, related to its operation, non-compliance with technical specifications, or any dissatisfaction that can be applied as a warranty.
